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Delivery Options

Our shipping charges are calculated using a weight-based system, as well as your geographical location. Our website will automatically select the relevant shipping charge for you.

Timed deliveries

We can also offer a selection of specific, timed deliveries where required. Contact us on 01603 784884 for details.

Shipping charges

Up to 2 Kilos

This service aims to achieve delivery to UK mainland next working day (including Saturdays). This may take longer during busy periods.

This service offers a 3-5 day delivery to Europe and 5-7 day delivery service to the rest of the world. This service is not tracked and not guaranteed within the guide timescale.

UK: £6

EU: £15

Worldwide: £30

2 to 20 Kilos

Delivery via Courier. This service is a guaranteed next day delivery service to UK Mainland. Your parcel will be tracked with this delivery and you will receive SMS updates, as well as email confirmations. A signature will be required on delivery with this service.

UK: £15

EU: £25

Worldwide: £100

20 to 50 Kilos

Delivery via courier. This service is a guaranteed next day delivery service to UK Mainland. A signature will be required on delivery with this service.

UK: £50

EU: £75

Worldwide: £200

Our policy lasts 30 days. If 30 days have elapsed since your purchase, we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

We will note replace or refund any item not in its original condition, or which is damaged or missing parts for reasons not due to our error.

We will not refund or replace any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal account, within 7 working days.

Late or missing refunds

If you haven't received a refund yet, first check your Paypal again.

If you've done this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Brundall Harbour Brundall Norfolk United Kingdom NR135PL.

Shipping

To return your product, you should mail your product to: JPC Direct Limited, Brundall Harbour, Brundal,l Norfolk, United Kingdom, NR135PL.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.